Privacy Policy

1. Introduction

This privacy policy describes the practices of Meta Cares, Avenue des Alliés 41/3 6000 Charleroi, BCE 0800.804.284, contact@metacares.be, regarding the collection, use, disclosure, and protection of users' personal data on the Meta Cares Shop website, accessible at metacares.shop.

2. Collection of Personal Data

2.1. Data Collected

We collect personal data when you:

• Create an account on our website
• Place an order
• Contact us via the contact form
• Subscribe to our newsletter
• Participate in promotions or surveys

The collected data may include your name, first name, email address, postal address, phone number, payment information, and any other information you choose to provide us.

2.2. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about the use of our website, improve the user experience, and personalize content. You can manage your cookie preferences in your browser settings.

3. Use of Personal Data

We use your personal data to:

• Process and manage your orders
• Respond to your inquiries and questions
• Send you information about our products, services, special offers, and promotions (with your consent)
• Improve and personalize your experience on our website
• Prevent and detect fraud and abuse

4. Sharing of Personal Data

We do not sell or rent your personal data to third parties. We may share your data with:

• Our delivery partners to ensure the delivery of your orders
• Our service providers (payment, hosting, marketing) acting on our behalf
• Legal or regulatory authorities, if required by law or in the context of legal proceedings

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

6. Your Rights

Under applicable regulations, you have the following rights:

• Access your personal data
• Correct your personal data if inaccurate or incomplete
• Request the deletion of your personal data
• Restrict the processing of your personal data
• Object to the processing of your personal data
• Request the portability of your personal data
• Withdraw your consent at any time, where processing is based on consent

To exercise these rights, please contact us at contact@metacares.be.

7. Data Retention

We retain your personal data for as long as necessary to achieve the purposes described in this policy, unless a longer retention period is required or permitted by law.

8. International Transfers

Your personal data may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure that data transfers are carried out in accordance with applicable law and that appropriate safeguards are in place.

9. Changes to the Privacy Policy

We may update this privacy policy at any time. We will notify you of any changes by posting the new policy on this page. We encourage you to review this page regularly to stay informed about any updates.

10. Contact

If you have any questions, concerns, or requests regarding this privacy policy or the processing of your personal data, please contact us at contact@metacares.be.

Cookie Policy

1. Introduction

This cookie policy explains how Meta Cares, Avenue des Alliés 41/3 6000 Charleroi, uses cookies and other tracking technologies on the Meta Cares Shop website, accessible at metacares.shop.

2. What is a Cookie?

A cookie is a small text file placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites function efficiently and to provide information to the website owners.

3. Types of Cookies Used

3.1. Necessary Cookies

These cookies are essential to enable you to navigate our website and use its features, such as accessing secure areas. Without these cookies, the services you request, like online purchases, cannot be provided.

3.2. Performance Cookies

These cookies collect information about how visitors use our website, such as the pages most visited and error messages. These cookies do not collect information that identifies a visitor. All information collected by these cookies is aggregated and anonymous.

3.3. Functional Cookies

These cookies allow our website to remember the choices you make (such as your username, language, or region) and provide enhanced, more personalized features.

3.4. Targeting or Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

4. Managing Cookies

You can control and/or delete cookies as you wish – for details, visit https://www.allaboutcookies.org. You can delete all cookies already stored on your computer and set most browsers to prevent their installation. However, if you refuse the installation of certain cookies, parts of our website may not function properly.

5. Consent

By using our website, you consent to the use of cookies in accordance with this cookie policy. You can withdraw your consent at any time by changing your browser settings or deleting cookies.

6. Changes to the Cookie Policy

We may update this cookie policy at any time. Any changes will take effect immediately upon posting the new policy on this page. We encourage you to review this page regularly to stay informed about any updates.

7. Contact

If you have any questions about our cookie policy, please contact us at contact@metacares.be.